About WinTech Solutions

WinTech Solutions is a global IT services company delivering enterprise technology solutions across multiple countries. We specialize in IT Infrastructure, End User Support, Data Center Services, Network Support, Managed IT Services, and Project Delivery. We are looking for talented professionals to join our growing international team.

Position Overview

We are seeking a Desktop Support Engineer L1 to provide first-level technical support for end users. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting Microsoft technologies, and ensuring smooth day-to-day IT operations.

Key Responsibilities

Provide L1 support for desktops, laptops, printers, and peripheral devices.
Troubleshoot hardware, software, and operating system issues.
Install, configure, and maintain Windows operating systems.
Support Microsoft 365 applications including Outlook, Teams, and Office.
Configure and troubleshoot printers and basic network connectivity.
Assist users through tickets, email, phone, and onsite support.
Perform user account administration using Active Directory.
Maintain IT asset inventory and documentation.
Escalate unresolved issues to higher support teams.
Ensure incidents are resolved within agreed service levels.

Required Skills

Windows 10 and Windows 11
Microsoft 365
Outlook
Active Directory
Hardware Troubleshooting
Software Installation
Desktop Support
Printer Support
Basic Networking (TCP/IP, DNS, DHCP)
Excellent Communication Skills

Preferred Qualifications

Diploma or Bachelor’s Degree in Information Technology, Computer Science, Electronics, or a related field.
1–3 years of experience in Desktop Support, IT Support, or Service Desk.
Knowledge of Microsoft 365 and Active Directory.
Experience with ticketing systems is an advantage.

Why Join WinTech Solutions

Competitive Salary
International Work Environment
Career Growth Opportunities
Professional Development
Certification Support
Exposure to Enterprise IT Infrastructure
Collaborative and Inclusive Work Culture

How to Apply

Interested candidates may send their updated resume to:

hire@wintechsolutions.info

arikan@wintechsolutions.info

Job Category: Dekstop Engineer

Job Type: Full Time

Region: Asia

Country: Philippines

City: Makati